Effective Date: September 27, 2024
Who we are
Harmony at Home Senior Care (“Harmony at Home,” “we”, “us”, or “our”) is committed to protecting the privacy and security of personal information collected from individuals who visit our Sites, use our Services, or otherwise interact with us. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with applicable privacy laws and regulations. For clarity, this Privacy Policy describes how we collect and use information when you access and use our Sites, including but not limited to harmonyathomeseniorcare.com. Please be advised that the practices described in this Privacy Policy also apply to information that you submit to us offline.
Consent
Privacy Policy: By accessing our Sites or providing information to us, you acknowledge that you have read and comprehend the terms outlined in our Privacy Policy.
Automatic Telephone Dialing System: By providing us with your telephone number, including on our Sites or over the telephone, you agree to be contacted by Harmony at Home. You agree to be contacted by telephone call or text message at the telephone number you provided using automatic telephone dialing systems, even if you previously registered on a Do Not Call registry. Consent is not a condition of any purchase.
Collection & Use of Your Personal Information
In this Privacy Policy, the term “Personal Information” refers to any data that can identify, relate to, describe, or be reasonably associated with an individual or household, either directly or indirectly, or as defined by applicable law.
We collect Personal Information from various means, including:
- Information provided by individuals when they interact with our website, fill out forms, or communicate with us;
- Information collected automatically through cookies and other tracking technologies when individuals visit our website;
- Information obtained from third-party sources, such as business partners or service providers;
- Information about another person for whom you may be seeking our Services
Information We Collect Directly from You or Individuals Seeking Care on Your Behalf: We gather information directly from you through various methods. While sharing your information is voluntary, it’s important to understand that certain details may be essential for us to deliver our Services effectively. Additionally, you may submit Personal Information on behalf of someone else who is in need of our Services.
The categories of Personal Information we collect directly from you include:
- Identifiers include your first name, last name, phone number, email address, and mailing address;
- Attributes related to protected classifications under state or federal law, such as age, gender, marital status, health status, and disability information;
- Information submitted on our Sites to request Services for yourself or others, such as your location, zip/postal code, mailing address, fax number, and email address;
- Feedback you provide to us about our Services, including in response to surveys;
- Payment information;
- Other information provided voluntarily by individuals
Information Automatically Collected from Your Use of the Sites: We may automatically collect information about you from your use of our Services, including by using website analytics tools or other technologies, such as cookies, web beacons, pixels, and other similar technologies.
The categories and types of information we collect automatically from your use of our Services include:
- Identifiers, such as your IP address and unique device identifiers;
- Internet or other electronic network activity information, such as the type of browser you use, app version, access dates and times, pages viewed, and the page you visited before navigating to our Sites;
- Geolocation data, such as the country from which you access our Sites;
- Other information that relates to or is capable of being associated with you, such as information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, and mobile network information
Purposes of Collection
We collect Personal Information for the following purposes:
- Providing and improving our services;
- Processing orders and payments;
- Communicating with individuals by telephone, text, email, and chat, regarding your use of our Services;
- Personalizing user experience;
- Marketing and promotional activities about products and services;
- Complying with legal obligations;
- Other legitimate business purposes
Use of Information
We may use Personal Information for the purposes stated above, as well as:
- Internal analysis and research;
- Sharing with third-party service providers and business partners for service delivery, data processing, and other purposes;
- Disclosure to legal authorities or as required by law
Disclosure of Personal Information
We may use Personal Information for the purposes stated above, as well as:
For People Acting On Your Behalf: We may share Personal Information with the person who referred you for our services or to another person acting on your behalf.
For Our Service Providers: We may share Personal Information with various service providers with whom we have agreements to deliver services on our behalf or to fulfill the Services you’ve requested.
For Our Internal Analyses and Operations: We may share Personal Information with third-party vendors for our internal statistical, design, or operational needs, such as assessing our audience size, analyzing traffic trends, and understanding demographic patterns among individuals receiving or seeking our Services. The use and disclosure of Personal Information by these external parties shall be limited to accomplishing these tasks and will be governed by confidentiality agreements.
For Legal and Other Compliance: We may disclose Personal Information when deemed appropriate for legal reasons, such as to: (a) adhere to legal requirements; (b) enforce or uphold this Privacy Policy and our other policies or agreements; (c) safeguard the rights, property, or safety of ourselves and our users; (d) shield our users from fraudulent, abusive, or illegal activities on our Site; or (e) if there is a reasonable belief that an emergency posing an imminent threat of death or significant physical harm to any individual necessitates the immediate disclosure of communications or records.
In the Context of Business Transfers: We may share Personal Information as part of any merger, acquisition, debt financing, sale of company assets, or other business transaction.
As Aggregated and Anonymized Data: We may provide aggregated, anonymous, or de-identified information to our advertisers, business partners, and other third parties, which cannot be reasonably utilized to identify you.
At your request: We may share Personal Information with your consent or as directed by you.
How Long We Retain Your Data
We will only keep your Personal Information for as long as it is necessary for the purposes provided in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
What Rights You Have Over Your Data
Individuals have certain rights regarding their Personal Information, including the right to access, correct, or delete their information, as well as the right to opt-out of certain data processing activities. Individuals can exercise these rights by contacting us at administrator@harmonyathomeseniorcare.com.
Data Security
We take reasonable measures to protect the security of Personal Information, including encryption, secure data storage practices, access controls, and other security measures. Please note, however, that no transmission of data over the Internet is 100% secure.
Cookies and Tracking Technologies
We may use cookies and other tracking technologies to collect information about user interactions with our website and improve user experience. Users can manage their cookie preferences through their browser settings.
Embedded content from other websites
Our Sites may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Third-Party Links
Our Sites may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage users to review their privacy policies.
Information from Minors
Our Services are designed for adults, not children under the age of 18. We do not knowingly solicit data from or market to children under 18 years of age. By using our Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that Personal Information from individuals less than 18 years of age has been collected, we will take reasonable measures to promptly delete relevant data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at administrator@harmonyathomeseniorcare.com.
Email and Text Message Communications
If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.
If you wish to stop receiving text messages from us, reply STOP to any text message sent from us.
Recorded Telephone Communications
Telephone communications between you and Harmony at Home Senior Care may be recorded or monitored for quality control purposes. By providing information to us, you expressly consent to the recording of these telephone communications.
Updates to the Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice through our website or other appropriate channels. We encourage you to review the Privacy Policy whenever you access our Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
Questions and Concerns
If you have any questions or concerns about this Privacy Policy or our handling of Personal Information, please contact us at (972) 789-4187 or administrator@harmonyathomeseniorcare.com.
We appreciate your trust in Harmony at Home Senior Care and are committed to protecting your privacy.
